24 x 7 support - 480.624.2500
Doesn't matter how much you've paid for your domain, how many hours you spent describing the services you offer or how much you paid for your web designer. If customers can’t find your website, it doesn’t exist.
How you troubleshoot what's happening, depends on your hosting platform.
But as a general guideline, try checking these things first.
If everything check out.. you'll need to look at your hosting.
Is it just you or everyone? Down.com
Check to see if your site is live. GeoPeeker.com or Down.com
Did you clear your Cookies and Cache? See our Guide
Site builders are great, so don't panic. Try accessing your site on your cell phone (with WiFi turned OFF). Did that fix the problem? If not, republish your website.
First, login to your account, check to make sure your domain and website is in good standing. If everything is current, access your Website Builder software from the product page & republish your site.
Now you have to wait for your website to propagate. This can take up to 72hrs
With Managed WordPress plans, we handle the technical stuff. So if your having problems with your site, simply try restoring from the nightly backup.
If that doesn't work, our Tech support will test to make sure that the DOMAIN/HOSTING is work & point you in the right direction for the Web software.
With cPanel or Plesk Hosting plans, you choose how the site is built using CMS software (WordPress, Joomla, Druple or html code) and then start building the content.
Our support line will make sure that the domain links to the hosting correctly, and the hosting plan is not having any issues. Tech support with test to make sure that the HOSTING is work & point you in the right direction for the Web software.
DNS checker. WhatsMyDNS.net
Check to see if your site is live. GeoPeeker.com or Down.com
Did you clear your Cookies and Cache? See our Guide
Search WordPress.org forums for support.
Beginner's Guide to Joomla.
Beginner's Guide to Drupal
Is it just you or everyone? Down.com
Want to upload, download, move, archive your site?
FileZilla-Project.org
Beginner's Guide to WordPress. WPBeginner.com
Analyze your site speed. GTMetrix.com
Analyze your site my measures how your site performs. Tools.Pingdom.com
Analyze how your site was build. BuiltWith.com
Learn to use Google's Analytics tools. Analytics.google.com
Were you hacked? Here's what to look for. Sucuri.net
We are not associated with the outside websites links that we provided in this document and our website. These are the tools we use every day and we didn’t want to recreate the wheel.
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